Achieve Greater Life/Workplace Success Series Seminars
Afternoon, Half and Full Day Workshops
- Workshop 1: Dealing with Difficult People & Tricky Situations
- Workshop
2: Boosting your Workplace Attitude
Seminar 1: Dealing with Difficult People & Tricky Situations
Get RESULTS in dealing with difficult internal or external customers in your workplace.
This skills based workshop is sharing tools to help employees to create win/win relationships at work.
It is suitable for staff in all departments and levels to enhance work relationships.
- Understand why people 'push' your buttons and what you can do
- Establish how to create win/win situations and be more effective in your actions
- Adopt new techniques to deal with tricky people and situations by being empowered
This workshop includes practical skills applicable to customers, work colleagues, employees and employers.
Not just theory these methods are effective and used in the workplace situations with practical examples are shared.
Topics Covered:
- Recognize challenging behaviour and what constitutes a difficult person
- Learn about 4 personality types and 4 relationship scenarios
- Grasp why you feel great around some people and others you do not
- Learn the strategies to creating winning situations and getting results
- Examine your confidence and boost your own as well as others esteem
- Use effective communication to 'deal with' those tricky situations
- Learn two positive tools to improve feedback and performance
- Have the confidence to walk away tall from a challenging situation
These techniques are easily implemented into everyday situations in both your professional and personal life.
9.00am to 12 Noon Early bird NZ$155.00 (AUD$125) |
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Seminar 2 - Boost Workplace Performance by creating a ‘can do’ attitude
This workshop provides understanding of negative attitudes and the keys to an improved attitude for yourself or others.
Remember: One negative worker under performing influences others underperformance.
- Understand the reasons behind negative attitude and behaviours
- Assess your present workplace attitudes and situations
- Learn easily implemented positive solutions that will engage your workplace
This workshop includes results of my two years research from employees and employers.
These methods are effective in implementing changes in workplace situations and practical examples are shared.
Topics covered:
- Learn why people are negative and do not want to achieve
- Recognize the specific attributes between negative and positive attitude
- Evaluate which attitudes have inhabited your workplace
- Analyse your present attitude and assess your potential
- Learn the key reasons to positive attitude, achieving and motivation
- Embracing the change process, new skills and technology
- The advantages of stepping outside your comfort zone
- 9 key behaviours to a Proactive Positive Attitude
These techniques are easily implemented into everyday situations in your professional and personal life.
1.00 to 4.00pm Early bird NZ$155.00 (AUD$125) |
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Notes:
- Lunch not included if attending both workshops
- LIMITED numbers - Don’t delay BOOK NOW
"I attended your 'Dealing with Difficult People' workshop, I was also a victim of extreme workplace bullying for over 3 years. The workshop help me understand why the people that could help me didn't, they didn't have the skills required to deal with this very difficult situation, so I needed to take charge and deal with them in their personal styles. I am pleased to report that after the workshop I sought EPA counseling and finally found the courage to stand up for myself. My counselor helped me to understand that I wasn't the problem and if it wasn't me, it would be someone else on the receiving end. Bullying is so soul destroying and I feel for anyone who has been a victim, the impact on your health is enormous and the stress flows into all areas of your life. Your workshop started me on the right path to putting a stop to it. I am happy to report that the Bully has finally been dealt with and I have now returned to work after 2 1/2 months of stress leave. Steps have been put in place to protect me and all other stakeholders in our company from any reoccurrence of the bullying behaviour. I hope my fellow 'Dealing with Difficult People' bully victim has found a new, exciting and safe workplace and is now looking forward to the future. Bullying takes all the 'JOY' out of life." - Sheryl
"The Dealing with Difficult People and Tricky Situations course made me take stock of my own skill base related to my particular personality type and gave me strategies not only to develop my own areas of need, but also the skills to work more effectively with the other personality types I am confronted with on a daily bases." - Grant Wharry, H&S Manager/Training Manager, Mainzeal Property & Construction Ltd
". . . give me some very good insights
in dealing with difficult people. I am afraid it is starting to
turn me into a little bit of a psychologist though as I move from
looking at the visible issue to what is really bugging this person!
Great skills to acquire and well worth the time." -
Mike Francis, Owner/Manager, Revolution Systems Ltd - SMART BUSINESS
TOOLS
"Teaching is a profession which requires
interpersonal interactions and skills all day and everyday. It is
good to be reminded how to go about this positively. I have learnt
that I’m okay, they’re ok and not to make it personal.
Find the problem and a way to the solution." -
L. Fleming, Teacher
" . . . a fast paced easy to understand presentation that covered a wide range of material effectively." - K Turner, School Principal
"With a friendly, bubbly attitude, Janice opened my eyes to a few new perspectives that will help me progress in life." - N Anderson
Other comments from participants:
"Why didn’t we learn this when we started our teaching career."
"Brilliant presentation and kept me interested."
"It was a really worthwhile workshop. Lots of helpful tips and interesting stories with anecdotes to illustrate and support these. It has helped me see where my conflicts fit within personalities and how I can approach the people whom conflicts occur with."
"Thought provoking"
"Clear presentation, useful for anyone at any level."
"Well presented, Good Pace, Ideas to take
away."
"Very useful, especially different personality types. Goes
across spectrum of work and family relationships."
" Will assist in diffusing a situation or curtailing a potential
volatile encounter."
"It’s good to be away from the office environment, where I’ve had difficult situations and to understand why and how we fall into difficult situations and become positive."
"It was a really worthwhile workshop. Lots of helpful tips and interesting stories and anecdotes to illustrate and support these. Janice was very positive. She seemed to genuinely care that we deal with difficult situations effectively."
"The workshop was good as it re-iterated some great tools to help manage my staff. The workshop also enlightened me on symptoms of self esteem which will help me manage my staff."
"Entirely positive and true. I found your ideas perceptive and I can’t wait to start making changes."
"It fell into place. Why haven’t I known this before in all my years of teaching? So easily seen and categorised."
"I enjoyed your succinct presentation which covered a wide range of information in an easy to understand way."
"I found this workshop informative and exciting – well presented and enjoyable. Visually easy to follow and well articulated."
"It has helped me see where my conflicts fit within personalities and how I can approach the people whom conflicts occur with. Brilliant presentation and kept me interested."
"I thought parts were useful such as when someone is not performing, ask them why they aren’t and ask them to come up with solution instead of telling them what to do."
"I thought the content was very helpful for the workplace. Some very good ideas to put into practice."
"Very interesting to class people in terms of the four different birds. I think that the technique to let people blow their anger out before you talk is a great technique."
"Good. Motivational, thought provoking workshop at looking at familiar situation in different way."
