2009 Achieve Greater Life/Workplace Success Series Seminars
Afternoon, Half and Full Day Workshops
Seminar 1: Dealing
with Difficult People & Tricky Situations
Get RESULTS in dealing with difficult people in
your workplace
This skills based workshop is teaching
skills to help employees interact in win/win relationships
at work. It is suitable for staff in all departments and levels to
enhance work relationships.
- Learn why people 'push' your buttons
- Learn how to create win/win situations
- Learn new techniques to deal with tricky people and situations
This workshop includes practical
skills applicable to customers, peers, work colleagues, employees
and employers.
Not just theory these methods are
effective tested in the workplace situations and practical examples
are shared. These techniques are easily implemented into every situations
in professional life.
Topics Covered:
- Learn about 4 relationship scenarios and 4 personality types
- Learn about challenging behaviour and what constitutes a difficult
person
- Grasp why you feel great around some people & others you
don't
- Examine the keys to you creating winning situations and getting
results
- We're all the same but different - gender and cultural issues
- Use effective communication to 'deal with' those tricky situations
- Have the confidence to walk away tall from a challenging situation
This is a comprehensive three hour
interactive workshop. However, a shortened version can be tailored
to your requirements. Participants are suppled with a workbook.
| Christchurch - 19th
November
9am - 12 Noon
Holiday Inn, Cnr Cashel & High Street, Christchurch
Early bird $125.00 +
GST
$165.00 + GST
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Notes:
- Both workshop together $275 + GST
- Only one discount applies.
- Lunch not included but available at venue.
- Group discounts available by request.
Seminar 2 - Boost Workplace Attitude and Create the ‘Can Do’
Attitude
This workshops looks at behaviour and solutions
for improving workplace attitudes.
- Attitude Analysis
- Why people don't achieve
- Attributes of positive and negative attitude
- Reasons for goals and achieving
- Attributes of workplace attitude
- Workplace expectations and confidence
Suitable for individuals and managers to share
with their teams.
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Christchurch - 19th
November
1pm - 3pm
Holiday Inn, Cnr Cashel & High Street, Christchurch
Early bird $99.00 +
GST
$125.00 + GST
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Notes:
- Both workshop together $275 + GST
- Only one discount applies.
- Lunch not included but available at venue.
- Group discounts available by request.
Seminar 3 - Enhance your Workplace Stress Strategies Workshop
- The positive and negative aspects of stress
- How to daily implement strategies in to your goal setting processes
- Embrace healthy living in your personal and professional life.
Topics covered:
- What is stress and how do people react to it
- Key times of stress in the work environment
- 13 causes of workplace stress
- Discover what you can and can't change
- Steps to decrease your stress
- Stress triggers and stress management
- Assess your stress and related traits
- Long verses short term stress
- Success and it's affect on your stress level
- Create your de-stress action plan
"I attended your 'Dealing with Difficult
People' workshop, I was also a victim of extreme workplace bullying
for over 3 years. The workshop help me understand why the people
that could help me didn't, they didn't have the skills required
to deal with this very difficult situation, so I needed to take
charge and deal with them in their personal styles. I am pleased
to report that after the workshop I sought EPA counseling and finally
found the courage to stand up for myself. My counselor helped me
to understand that I wasn't the problem and if it wasn't me, it
would be someone else on the receiving end. Bullying is so soul
destroying and I feel for anyone who has been a victim, the impact
on your health is enormous and the stress flows into all areas of
your life. Your workshop started me on the right path to putting
a stop to it. I am happy to report that the Bully has finally been
dealt with and I have now returned to work after 2 1/2 months of
stress leave. Steps have been put in place to protect me and all
other stakeholders in our company from any reoccurrence of the bullying
behaviour. I hope my fellow 'Dealing with Difficult People' bully
victim has found a new, exciting and safe workplace and is now looking
forward to the future. Bullying takes all the 'JOY' out of life."
- Sheryl
"The Dealing with Difficult People
and Tricky Situations course made me take stock of my own skill
base related to my particular personality type and gave me strategies
not only to develop my own areas of need, but also the skills to
work more effectively with the other personality types I am confronted
with on a daily bases." - Grant
Wharry, H&S Manager/Training Manager, Mainzeal Property &
Construction Ltd
". . . give me some very good insights
in dealing with difficult people. I am afraid it is starting to
turn me into a little bit of a psychologist though as I move from
looking at the visible issue to what is really bugging this person!
Great skills to acquire and well worth the time." -
Mike Francis, Owner/Manager, Revolution Systems Ltd - SMART BUSINESS
TOOLS
"Teaching is a profession which requires
interpersonal interactions and skills all day and everyday. It is
good to be reminded how to go about this positively. I have learnt
that I’m okay, they’re ok and not to make it personal.
Find the problem and a way to the solution." -
L. Fleming, Teacher
" . . . a fast paced easy to understand
presentation that covered a wide range of material effectively."
- K Turner, School Principal
"With a friendly, bubbly attitude,
Janice opened my eyes to a few new perspectives that will help me
progress in life." - N Anderson
Other comments from participants:
"Clear presentation, useful for anyone at
any level."
"Well presented, Good Pace, Ideas to take
away."
"Very useful, especially different personality types. Goes
across spectrum of work and family relationships."
" Will assist in diffusing a situation or curtailing a potential
volatile encounter."
"It’s good to be away from the office
environment, where I’ve had difficult situations and to understand
why and how we fall into difficult situations and become positive."
"It was a really worthwhile workshop. Lots
of helpful tips and interesting stories and anecdotes to illustrate
and support these. Janice was very positive. She seemed to genuinely
care that we deal with difficult situations effectively."
"The workshop was good as it re-iterated
some great tools to help manage my staff. The workshop also enlightened
me on symptoms of self esteem which will help me manage my staff."
"Entirely positive and true. I found your
ideas perceptive and I can’t wait to start making changes."
"It fell into place. Why haven’t I
known this before in all my years of teaching? So easily seen and
categorised."
"I enjoyed your succinct presentation which
covered a wide range of information in an easy to understand way."
"I found this workshop informative and exciting
– well presented and enjoyable. Visually easy to follow and
well articulated."
"It has helped me see where my conflicts
fit within personalities and how I can approach the people whom
conflicts occur with. Brilliant presentation and kept me interested."
"I thought parts were useful such as when
someone is not performing, ask them why they aren’t and ask
them to come up with solution instead of telling them what to do."
"I thought the content was very helpful
for the workplace. Some very good ideas to put into practice."
"Very interesting to class people in terms
of the four different birds. I think that the technique to let people
blow their anger out before you talk is a great technique."
"Good. Motivational, thought provoking workshop
at looking at familiar situation in different way."
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